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Features
- Service request entry
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Auto-populated service request information
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Email parser and frame for easy input of requests
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Customizable call avoidance scripts
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Customizable service category names
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Service contractor selection
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Auto-populated primary contractors
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Secondary contractor drop down option
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Google mapping to identify closest vendor to site and directions
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Work order management
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Four standard types; demand, scheduled, project, and warranty
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Customizable call avoidance scripts
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Self-populating data
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Automated work acceptance and ETA email notification to the requestor
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Equipment drop down with make, model, serial #, and warranty information
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Dynamic links to equipment, vendors, and documents, for easy information
look-up
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Translatable into Google supported languages
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Contractor sign-in and sign-out via IVR
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Self-populating NTE (option)
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Self-populating PO (option)
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Easy-to-use dashboards (new, open, closed)
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Easy-to-track, color coded status levels (nine standard)
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Ability to hold for bid and quote approval
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Ability to add notes and documents
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Automated dispatch via energy management and monitoring systems
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Service level agreement (SLA) management and alarming
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NTE by category
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Alarm notification by priority and elapsed time (including aging)
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Alarm notification by customer satisfaction rating
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Email-based alert escalation
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Paperless email-based workflow – work order to invoice
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Time stamping of each step in the workflow
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Meets Sarbanes Oxley compliance testing
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Six Sigma-based design eliminates many common errors
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