Measure and report on the effectiveness of every work order, based on:
- Estimated time of arrival
- Mean time to repair
- Average transaction cost
- Customer satisfaction score
Utilize customer satisfaction scores to improve performance, based on:
- Responsiveness
- Technical skill
- Professionalism
- Communication
- Price / Value
Auto-email survey results to each vendor
Accumulate EBay® type scores for each vendor (and/ or employee) based on survey performance and number of transactions